G.270-271-DIPWQ7-20-October-22

What can help sales increase over the previous year?

• A. Train sales members to be better sales professionals

• B. Find new customers

• C. Increase sales to current customers

• D. All of the above options

What is an important key for effective sales management?

• A. All of these

• B. Know the expectations.

• C. Expect excellence.

• D. Be a good listener.

Who creates the sales expectations for a company?

• A. The accounts payable manager

• B. The warehouse manager

• C. Either the sales manager or upper management

• D. None of these

4. How can a sales manager inspire sales team members?

• A. Increase the sales goal by $15,000 annually

• B. Step aside and let them do their jobs

• C. Encourage them to reach higher goals and accomplishments

• D. Raise the projection beyond what the team can meet.

The 'A' in a SMART goal stands for what? 

• A. Answerable 

• B. Announced 

• C. Annual

• D. Attainable

_________ is a technique which could be done on an individual or a group basis to find solutions to business problems

• Brainstorming Technique

• Storyboarding

• Nominal Group Technique

• All of the above

Which of the following statement is correct:

• Some people may lose their jobs because of the innovative solution that will be implemented.

• Some changes/innovation will reduce the number of staff in a department.

• Some innovation can cost a lot at the beginning

• All of the above

Generating, recording, and ranking ideas are part of:

• Nominal Group Techniques.

• Brainstorming Techniques.

• Storyboarding Techniques.

• None of the above.

When you are working on making changes, there are issues that can occur. To deal with these issues, here are some SOLUTIONS:

• Make sure your staff are happy with the change

• Staff need to be involved in any decisions being made

• Encourage team members to work together

• All of the above

You use cards and paper to create diagrams of the issues at hand, and place these around the room to get an idea of the issue under consideration.

• Brainstorming Techniques

• Storyboarding

• Nominal Group Technique

• All of the above