Review of Week 6

What are the TWO types of message structures we discussed last week?

• Good and Bad News

• Direct and Indirect

• Complimenting and Gratitude

The Direct message pattern is used to convey:

• Good/Neutral News

• Bad news

• An argument

The "B" in BE-RAP stands for:

• Butter

• Bad news

• Buffer

An example of a professional greeting in an e-mail is:

• Warm regard Vivian,

• Good morning Ray,

• Hey Evan,

• Hey there Niran,

The body of an e-mail should be minimum one paragraph, but typically no more than three paragraphs.

• True

• False

Name one thing NOT to do when sending a professional e-mail.

What is your next assignment about?

• Write a bad news (indirect) e-mail and meet with Diana

• Write a self-reflective e-mail discussing your progress in your program of study and meet with Diana

• Set up a meeting with Diana to verbally discuss your progress in this course.