Cf1 Soft skills

What are the most important Soft Skills?

• Comunication

• TeamWork

• Positive attitude

• Self Motivation

• All above

Can we share on Slack screenshoots of Cx's profiles, CF1 or any PII related information?

• Yes

• No

How can tag everyone on Slack to receive notification from a new message?

• @all

• @here

• @everyone

• Just write a new message on a channel

Clarify, Empathy, Listening are examples of...

• Etiquette

• Soft Skills

• Key competencies for a successful communication

• Webhelp guidelines

If we do not receive an answer from a cx the case will close after...

• 24 hours

• 3 days

• 1 day

• 48 hours

The _______case is the one that has been reserved for future viewing and correspondence with the customer

Can we close a case?

• Yes

• No

What can we not find on the toolbox panel?

• Customer Token

• Payment ID

• Customer Email

• Cx's Cash Card number

A _______ is a identifier of what the customer concern is

Where can you find the Problem tagging widget?

• Right column

• Left column

• Under Cases for customer

• Toolbox