The different needs of customers

The need to feel welcome.

• Call the customer by name.

• Thank the customer for his business.

• He expects quick and efficient service.

The need to be understood.

• He expects quick and efficient service.

• Listen to what the customer has to say.

• Acknowledge the customer's presence.

The need to be recognized.

• Knowing your job and your product.

• Maintain nice, clean, attractive surroundings.

• Acknowledge the customer’s presence.

The need to feel important.

• Knowing your job and your product.

• Give the customer a warm and friendly smile.

• He/she expects quick and efficient service.

The need to receive help or assistance.

• Call the customer by name.

• Thank the customer for his or her business.

• Knowing your job and your product

The need for timely service.

• Listen to what the customer has to say.

• Acknowledge the customer’s presence.

• He expects quick and efficient service.

The need for comfort

• Maintain nice, clean, attractive surroundings.

• He expects quick and efficient service.

• Listen to what the customer has to say.

The need to be appreciated.

• Thank customer for his business.

• Knowing your job and your product.

• He expects quick and efficient service.