The different needs of customers
Authored by Keneisha Salmon
Professional Development
Professional Development
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The need to feel welcome.
Call the customer by name.
Thank the customer for his business.
He expects quick and efficient service.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The need to be understood.
He expects quick and efficient service.
Listen to what the customer has to say.
Acknowledge the customer's presence.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The need to be recognized.
Knowing your job and your product.
Maintain nice, clean, attractive surroundings.
Acknowledge the customer’s presence.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The need to feel important.
Knowing your job and your product.
Give the customer a warm and friendly smile.
He/she expects quick and efficient service.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The need to receive help or assistance.
Call the customer by name.
Thank the customer for his or her business.
Knowing your job and your product
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The need for timely service.
Listen to what the customer has to say.
Acknowledge the customer’s presence.
He expects quick and efficient service.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The need for comfort
Maintain nice, clean, attractive surroundings.
He expects quick and efficient service.
Listen to what the customer has to say.
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