ANSWERING QUESTIONS

If done intentionally, pausing shows that you are

• ready for anything

• not prepared at all

• deliberate and thoughtful

• not understanding the question

What is an example of asking for clarification?

• I don't understand, next question

• Would you like to know about the power or the charge?

• Why do you ask this question?

• I will ask Mr. Jones and get back to you.

What is the second tactic of Taking a pause?

• Repeat the question

• Answer the question

• Ask for another question

• look at the audience

If you know the answer, but need a moment, what do you say?

• I know I should know, but I don't know right now

• could I tell you again next year

• wow, good question

• Let me think about this for a moment.

"Provide the knowledge you have" means to ______

• Do your best to make a story

• Think about the possible answers

• talk about what you know as a fact

• use creativity to give an answer

Hypothetical answers are -

• things that has happened before

• things that will never happen

• things that could happen

• things that happen every day

What is a good response to give when you're uncomfortable with sharing the answer?

• Please don't ask me that

• This information is classified

• I should ask you the same question

• I'd rather not get into this topic at this event

Choose the wrong answer only

what are the three simple terms of the "phases of answering"?

• Field

  respond

  conclude

• look

  talk

  answer

• look

  listen

  speak

• field

  talk

  finish

Remember to acknowledge the merit of the question.

Which of the following is a good example of this?

• Could I answer that later?

• How did you think about that?

• That's an interesting perspective. I haven't thought of that before.

• I think it's the wrong idea.

What's a good example of "I'm helpful"

• Someone I know knows

• I know I should know

• I know I don't know

• What I do know