ESB Domain 3 Quiz

______ is measured by how well the product or service successfully serves its users' purpose.

What might one have to do when listening to feedback from customers? Choose two answers.

• Communicate with investors regarding the funding of the products

• Offer free promotional products

• Change markets

• Create completely new products

Kevin owns a toy company. How should he ensure that his customers are receiving a high-quality product?

• Offer a discount on future purchases to customers

• Survey customers and ask for suggestions

• Repair products that have been sold to customers and are broken

• Test a prototype

Which are options for determining what a customer's service needs are? Choose three answers.

• Talk with individuals interested in the service

• Survey customers in the area

• Survery companies that perform similar services

• Place phone calls

• Send out surveys in local newspapers

What is value engineering?

• Substituting high-quality components with low-cost components that still meet the product's lifetime duration and basic purpose

• Engineering products that are not meant to be replaced but have a high cost

• Substituting low-cost components with high-quality components that still meet the product's lifetime duration and basic purpose

• Engineering products that are meant to be replaced frequenlty but have a low cost

A key example of a prebuilt _______ service many companies use is a Software as a Service (SaaS) platform.

What should happen after one determines a company's quality control process meets the company's quality standards?

• The process should not be revised again

• Each member of the quality control team must confirm that the process is effective before the process can become permanent

• An internal team should review the results of product testing and look for ways to refine and improve upon the quality control process

• An internal team should review the results of product testing and sign off on the process to confirm it is effective

Which outside agencies might set quality control standards in some industries? Choose three answers.

• CEOs

• A company's department head

• A government regulatory agency

• Industry leaders

• Local health and safety inspectors

Which are two examples of direct distribution channels?

• Wholesaler sales

• Retail sales

• Door-to-door sales

• E-commerce sales

Indirect distribution channels use _________ to sell their products to the end customers.