Recruitment and Training

Within your case study, you must give examples of staff recruitment?

• True

• False

Is this a skill or a quality:

Something that you have been trained to do and able to use your knowledge to complete e.g a plumber is trained and has a skill in plumbing.

• Quality

• Skill

What is a quality in regards to staff recruitment?

Why is it important to recruit ( hire) someone with the right skills and qualities?

• They will provide the best customer service to your customers

• They will just fit in better

• They are more likely to earn more money

Why should companies provide staff training and development?

• They will provide the best customer service the right way.

• They will tell their friends

• It's the best thing to do

What training did Emirates cabin crew do to ensure they provide excellent customer service (SELECT THREE

• Health and safety training

• Personal appearance and uniform

• Learning how to fix a seatbelt

• Simulate serving food and helping passengers

On both case studies, you should provide examples of the staff training the premier inn and your airline offers. What should you write underneath?

• Why this is important for providing good customer service

• Why you wrote that

• A website address

BOTH of your case studies deadline is..... ( use classroom to help you)

• Today!

• 25th September 23:59

• 26th September 23:59

• This Friday