Unit 3 Part 1

 

In the communication process, what term describes the individual who sends feedback to the original message?

• Sender

• Receiver

• Transmitter

Doug and Anne both work at the same law office. Last week, Doug worked from home and was constantly e-mailing Anne to ask for her help finding information that he needed for his case but that could only be accessed at work. Anne was happy to help and responded to all of Doug’s texts promptly. What form of communication BEST describes Doug and Anne’s correspondence?

• Workplace

• Nonverbal

• Written

When Kristoff told his sister Astrid about the gym teacher at school who was always trying to embarrass students, she clucked her tongue in disapproval of the teacher’s behavior. What is the BEST way to classify Astrid’s response?

• Astrid verbally communicated her disapproval

• Astrid's clucking would be considered a message

• It is unclear; there is not indication that Kristoff understood

A thumbs-up, a frown, and an eyebrow raise are all examples of what type of communication?

• Expressive

• Personal

• Nonverbal

Lucia celebrated her 100th birthday yesterday. Of the many congratulatory messages that she received, three were from Italy: a private social media message, an informal personal letter, and an e-card. What type of communication were Lucia’s Italian friends engaging in when they sent her their well wishes?

• Confidential

• Digital

• Written

While advancements in technology help facilitate communication, they can also negatively impact the way people develop and use what kind of communication skills?

• Email, note, text message, phone call, or voicemail

• Email, note, and phone call only

• Email, text message, or note only

 

Mark was listening to music through his headphones when his nine-month-old son crawled into his office. Although Mark didn’t take his headphones off or lower the volume of his music, he immediately knew that his son wanted to be picked up. What type of communication did Mark’s son MOST likely use to express what he wanted?

• Written

• Nonverbal

• Verbal

An employee working in a support role should expect to receive directions from an executive or manager in what form?

• Email, note, text message, phone call, or voicemail

• Email, note, or phone call only

• Email, text message, or note only

Sofia is an administrative professional. Her direct boss has a call scheduled for this morning and can’t attend the company-wide meeting, so he sends Sofia instead. He asks Sophia to take detailed notes on the project updates that each manager will deliver at the meeting and to then send him an e-mail containing all of the information. The information that Sophia receives at the meeting and the information that she later provides to her boss will MOST likely be communicated in what form(s)?

• Receive written and provide verbal

• Both receive and provide verbal

• Receive verbal and provide written

 

An employee who effectively resolves conflict in the workplace and productively collaborates with their colleagues MOST likely has strong skills in which type of communication?

• Verbal

• Informal

• Intrapersonal