203 Client Care

Which of the following regulates the information collected on a record card?

• Health and Safety at Work Act 1974

• Consumer Protection Act 1982

• Data Protection Act 1998

• Sale of Goods Act 1994

Which of the following are observation and physical checks?

 

• Looking and recording information

• Looking and touching

• Looking and questioning

• Looking and smiling

Which one of the following is an example of an open question?

 

• ‘What do you use on your hands?’

• ‘Is this what you use on your hands?’

• ‘Can you use this on your hands?’

• ‘Do you use this on your hands?’

Which one of the following is an example of non-verbal communication?

 

• Talking on the telephone

• Speaking clearly during consultation

• Explaining what is required in a treatment

• Making eye contact during consultation

Which one of the following is not an aim of a consultation?

 

• To put the client at ease

• To build a relationship and trust with the client

• To pass on information from record cards

• To establish the client’s needs

Which one of the following is the correct storage for record cards in relation to the Data Protection Act?

• Stored in a computerised database

• Stored in a portable cabinet

• Stored for easy access at reception

• Stored in a lockable cabinet

7.    A client complains that they were given a retail product that had already been opened. Who should the client be referred to?

 

• The nail technician

• Junior therapist

• Company representative

• Senior receptionist

Which one of the following would not be recorded on a record card?

 

• Doctor’s address

• Next of kin

• Products used

• Next appointment

Which one of the following best effectively communicates with the client their nail art requirements?

• Client consultation

• Text messaging

• Providing a price list

• Asking a colleague

Where is the best place to have a consultation?

• In reception

• In the staff room

• In a beauty room

• In the retail area