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CXD- 8/12

Authored by Sadia Riaz

Life Skills

University

Used 2+ times

CXD- 8/12
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12 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The goal of ------ is to find which combination of variations performs the best out of all of the possible combinations on customer experience.

experience testing

A/B Testing

multivariate testing

All options

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Customer experiences are driven by 3E's as per LinkedIn research 2019. They are:

Effective, Energetic, Enormous

Empathy, Effort, Efficiency

Emaculating, Exemplary, Effort

Expectation, Effort, Experimentation

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Everlane, a UK based clothing brand, gained competitive advantage by introducing the idea of experiencing ----- in their CXD.

radical transparency

conventional styling

sustainable fashion

Unforgettable prices

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

To be able to use digital devices, communication applications, and networks to access and manage information are known:

soft skills

digital skills

acquired skills

computer skills

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The impression your customers have of your brand as a whole throughout all aspects of the buyer's journey.

User experience design

employee experience design

customer experience design

user interface design

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The action of understanding, being sensitive, and experiencing the feelings, thoughts, and experiences of another is:

systematic reasoning

logical reasoning

empathy

sympathy

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

CX is a subset of UX:

True

False

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