AS Day 2 Warmup

Which Vivint department do you work in?

• Account Services

• Customer Loyalty

• Monitoring

• Technical Support

Where do you go to find the latest news, events, and other information?

• support.vivint.com

• thehub.vivint.com

• vivint.com

• help.vivint.com

Where do you go when you need assistance with technical issues, pay, and benefits?

• support.vivint.com

• benefits.vivint.com

• help.vivint.com

• thehub.vivint.com

If you work in office, what do you need to have on you at all times?

• Badge ID

• Headset

• Laptop

• Vivint t-shirt

Who is the vice president of Customer Excellence?

• David Porter

• Kevin Hansen

• Kalee Maxwell

• Amanda Sosa

When would you "Raise Your Hand"?

• When you need a credit or refund applied

• Each time you have an escalation

• When you can't find an answer

• When you want to advocate for the customer and it may not be the typical resolution

What does Account Services do? (Select all that apply)

• Cancel accounts

• Assists with billing (Credits, refunds, invoices, etc)

• Changing/updating billing information

• Troubleshoot equipment

What is the minimum score do you need in order to pass the final assessment?

• 70%

• 80%

• 100%

• 75%

What resources can you use during the assessment?

• Notes

• Knowledge

• Salesforce

• Powerpoints

What are the attendance expectations during training?

• Attend at least 75%

• Attend at least 80%

• Attend 100%

• Attend 90%