PBS3253 Chapter 1&2

The following are environment in business system EXCEPT ________

• micro

• macro

• internal

• foreigner

Raw materials, labor & capital are examples of ________

• output

• input

• environment

• factors

the first entrant in one industry before other company enter the field is called

• competitors

• first mover

• new comer

• firm

Organization is required to analyze customers’ needs and wants to __________ customers

• delighting

• attract

• encourage

• avoid

Reduction in a unit cost is called _________.

• economies of scale

• expenditure

• material cost

• budget

PESTEL is a short form for ________ environment.

• internal

• micro

• macro

• business

T in PESTEL refers to __________

• technological

• temporary

• testing

• transportation

changes in Cabinet members is example of _______ changes

• political

• economic

• social

• technological

Party that provides an organization with goods and services that are transformed by the organization into products for customers is called _______.

• customer

• labor

• competitors

• suppliers

Government, local community groups and pressure groups and financial community are examples of _______

• suppliers

• customer

• stakeholders

• competitors