TQM Part 2_Lecture Quiz

What is Total Quality Management?

• A sales approach that aims to sell as much as possible

• A sales approach that aims to sell at the lowest possible cost

• A management approach that aims to reconcile suppliers and buyers

• A management approach aiming to deliver products and services that meet or exceed customer expectations

Which of the following are key components of a Total Quality Management system?

• Individual responsibility, incremental improvement, use of raw data

• Collective responsibility, continual improvement, use of raw data

• Group responsibility, staged improvement, knowledge

• Involves everyone, continual improvement, use of data and knowledge

Which of the following is NOT a dimension of quality?

• Durability

• Aesthetics

• Performance

• Affordability

Which of these is not the principle/main focus of TQM?

• Annual profit

• Customers’ satisfaction

• Efficient, effective and process

• Total involvement of people in an organisation

______________ is not a process tools for TQM systems.

• Process flow analysis

• Histograms

• Plier

• Control charts

What is ISO?

• Indian organisation for standard

• Internal organisation for standard

• International organisation for standard

• None of the above

TQM & ISO both focuses on

• Customer

• Employee

• Supplier

• All of the above

–––––––– are the charts that identify potential causes for particular quality problems.

• Control chart

• Flow chart

• Cause and effect diagram

• Pareto chart

Outsourcing refers to subcontracting operations from independent suppliers or service providers

• True

• False

Which of the following is NOT an example of outsourcing?

• Call centers for computer firm

• Importing raw materials

• Hiring security services for bank

• Hiring cleaning services in a bank