Leading In Service for Others ( Review )

The 3 key behaviours that guide our Passion for Service are ....

• Alertness, Empathy & Connect

• Awareness, Empathy & Connect

• Alertness, Empathy & Action

• Awareness, Empathy & Action

_______ is about knowing where your customers are and what they need.

• Customer Service

• Awareness

• Connecting

• Alertness

You notice a seated customer trying to look under the tables for a plugpoint for her laptop.

You begin to walk to her to help.

Which key behaviour is portrayed here?

• Empathy, Action

• Awareness, Action

• Alertness, Empathy

• Awareness, Empathy

For us as managers to lead in the service of others, we must have the ______ for service.

• Passion

• Pishang

• Potion

• Patience

What are the 3 key behaviors that guide our passion for service?

• Awareness, Empathy & Action

• Alert, Focus & Welcoming

• Accountable, Respect & Kind

• Understanding, Loyal & Caring

What does awareness means in passion for service?

• Aware is the surrounding of the store

• Being aware of the customer needs

• Being willing to absorb what’s happening around you  because you care to notice

• Awareness on the needs of the partners in the store

Why should we nurture our partners?

• To make them happy

• Enabling them to deliver their best each day.

• So they don’t resign

• They will help achieve the sales target.

What are the 3 actions for leading in the service of others?

• Helping your team, comfortable working environment & cheerful surrounding

• Being Honest, transparent

• Understanding your team , influence action & show gratitude

• Being present, focusing on partner’s needs & being responsive

What are the 3 components in Influence Action?

• Reason, Inspire , Connection

• Reason, Inspire, Connected

• Inspire, Reason, Connect

• Reason, Inspire, Connect

This tactic is about appealing to individual s' emotions, sense of value and commitment, and helping them understand and agree on the best outcome ........

which tactic this refer to?

• Reason

• Connect

• Making it Fun

• Inspire