CHAPTER 2 : ATTITUDES & JOB SATISFACTION

The _____ component of an attitude relates to opinions or beliefs.

• behavioural

• affective

• cognitive

• organizational

The _____ component of an attitude relates to emotions and feelings.

• behavioural

• affective

• cognitive

• organizational

_____ refers to any incompatibility between two or more attitudes or between behaviour and attitudes.

• Job satisfaction

• Cognitive dissonance

• Affective commitment

• Self-perception

_____ is a positive feeling about one's job resulting from an evaluation of its characteristics.

• Job involvement

• Organizational commitment

• Job involvement

• Job satisfaction

_____ is the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

• Job involvement

• Organizational commitment

• Job involvement

• Job satisfaction

Which of the following statements is most TRUE?

• Satisfied workers tend to be lazy workers

• Satisfaction has no relation to productivity

• Productive workers tend to be satisfied workers

• Productivity cannot cause satisfaction.

When employees are dissatisfied, they may respond with _____, actively and constructively attempting to improve conditions.

• exit

• voice

• loyalty

• neglect

High job satisfaction is associated with _____.

• high turnover

• a high level of organizational citizenship behaviour

• high rates of absenteeism

• All of the above

Jill is very dissatisfied with her current job, but is optimistically waiting for conditions to improve. Her response can best be described as _____.

• exit

• voice

• loyalty

• neglect

_____ is a passive, destructive response to dissatisfaction.

• Exit

• Voice

• Loyalty

• Neglect