New Referral Quiz

As a PCA you can set up the first shipment of APC therapies

• True

• False

Which team completes the Intro Call?

• PAR

• SPT/CPhT

• RPh

You see a referral that has a status of 'Authorization'. Which team should you warm transfer to?

• PAR

• SPT/CPhT

• RPh

Which extension is used for RPh counseling?

You see a referral that has a status of 'Counsel/Pre-Counsel Unreachable'. Which team should you warm transfer to?

• PAR

• SPT/CPht

• RPh

You see a referral that has a status of 'Counsel'. Which team should you warm transfer to?

• PAR

• SPT/CPhT

• RPh

Based on the provided image, which team would we need to transfer this patient to?

• PAR

• SPT/CPhT

• RPh

Which team obtains copay consent?

• PAR

• SPT/CPhT

• RPh

What extension is used for SPT/CPhT?

This team contacts the patient to discuss copay's greater than $10, assists in finding financial assistance or refers for PAP.

• PAR

• SPT/CPhT

• RPh