Training2023

It refers to an event that results in interruption of one or more services.

• Problem

• Request

• Incident

• Change

Information or access for something to be provided. Define for something that users do not have in the first place

• Change

• Problem

• Incident

• Request

GSD provides Network Password directly to an end user?

• True

• False

MyID website can be accessed through https://cwt.identitynow.com/

• True

• False

Which of the following is not GSD scope of work when it comes in Active Directory

• Password Reset

• Sec Group Creation

• Sec Group Deletion

• Unlock Account

MyID wesite can only be accessed within CWT Network?

• True

• False

It is a technique in IT service management (ITSM) that can be used to determine the priority of one task over others.

• Impact

• Urgency

• Service Now

• Priority Matrix

P2 response time is 30 mins?

• True

• False

P1 Incident should be resolved in 24 hours?

• True

• False

It is process of more effectively collecting, sharing, maintaining or managing, and deploying organizational knowledge

• Change Management

• Service Management

• Problem Management

• Knowledge Management