Hayu Day 3

What option should we select when searching for an account?

• Dashboard

• Customers

• Orders

What option should we select when looking for a charge/transaction?

• Dashboard

• Customers

• Orders

Can we use MPP to look for PayPal transactions?

• Yes

• No

We can cancel these subscriptions on MPP:

• - iTunes

  - Google Play

  - Amazon

  - Website

• - Website

• We can't cancel subscriptions on MPP

What details do we need to find a transaction on MPP?

• - Last 4 digits of the CC

  - Expiration date of CC

  - Proof of charge

  - Full name

• - First 6 digits of the CC

  - Expiration date of CC

  - Proof of charge

  - Full name

• - Last 4 digits of the CC

  - Full name

When processing a refund through MPP, which option should I always unmark?

• Send email receipt to customer

• Remove entitlements

When a user is having problems to cancel their website subscription, how can we cancel this subscription on MPP?

• Find the account using the email address > Subscriptions > Cancel Instantly

• Find the account using the email address > Subscriptions > Turn OFF Auto-Renew

• Find the account using the email address > Support > Cancel subscription

Where can we find the payment method linked to an account on MPP?

• Find the account using the email address > Subscriptions > Payment method

• Find the account using the email address > Payment details

• Find the account using the email address > Support > Payment details

What payments/charges can we see on MPP?

• - Website (CC/PayPal)

  - Google Play

  - iTunes

  - Amazon

• - Website (CC/PayPal)

  - Google Play

  - iTunes

  - Amazon

  -NOW

  - TV2 Play

• - Website (CC/PayPal)

What types of subscriptions we can't see on MPP?

• Amazon Channels

  NOW

• - Google Play

  - iTunes

  - Amazon

  -NOW

  - TV2 Play

• - Website (CC/PayPal)