Hayu Day 3
Authored by Grace Figueroa figueroagrace19@gmail.com
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What option should we select when searching for an account?
Dashboard
Customers
Orders
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What option should we select when looking for a charge/transaction?
Dashboard
Customers
Orders
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can we use MPP to look for PayPal transactions?
Yes
No
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can cancel these subscriptions on MPP:
- iTunes
- Google Play
- Amazon
- Website
- Website
We can't cancel subscriptions on MPP
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What details do we need to find a transaction on MPP?
- Last 4 digits of the CC
- Expiration date of CC
- Proof of charge
- Full name
- First 6 digits of the CC
- Expiration date of CC
- Proof of charge
- Full name
- Last 4 digits of the CC
- Full name
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When processing a refund through MPP, which option should I always unmark?
Send email receipt to customer
Remove entitlements
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a user is having problems to cancel their website subscription, how can we cancel this subscription on MPP?
Find the account using the email address > Subscriptions > Cancel Instantly
Find the account using the email address > Subscriptions > Turn OFF Auto-Renew
Find the account using the email address > Support > Cancel subscription
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