Quality Culture In The Public Sector

What is the definition of quality culture

• The good activities in the organization

• Organization's value system that practices excellent work culture

• The behavior of humans within organization

• Best attitude from employees

TQM should work by inspiring employees at every level to continuously improve what they do.

• True

• False

Is the increasing customer's expectation is one of the factor that hinder quality cultural practice in public sector?

• True

• False

Does increasing the quality of delivering service in public sector will withstand the economic pressure from private sector?

• True

• False

Is lack of sufficient activities and support from top management is one of the factor that hinder quality practices in public sector?

• True

• False

Training and education is important in order for the organization to increase their....

• Profit and effectiveness

• Productivity and effectiveness

• Ability and productivity

Lack of resources does not require the work to be repair or redone

• True

• False

Employee trust, acceptance, and knowledge of management's objectives are needed for a TQM project to be successful.

• TRUE

• FALSE

How can an organisation raise the calibre of the products or services it offers?

• Increase the number of employees

• Increase the number of products offered

• Invest in partnering to create an effective project team and take the necessary time to plan projects thoroughly.

• Spend a lot of money on advertising