1/10/23 - 1.01-6.02 Business Essentials Test

In order to be understood on the telephone, a business's employees should always:

• speak from notes.
• use technical terminology.
• enunciate clearly.
• speak rapidly.

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?

• She forgot to listen attentively to the caller.
• She did not take written notes about the call.
• She gave out a guest's room number.
• She did not answer the caller with enough courtesy.

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

• analyzer
• collaborator
• controller
• strategic

Which is not a tool that people use when participating in discussions?

• Pointing out missing information
• Sharing a personal experience
• Building on someone else's comment
• Helping the group summarize what has been said

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

• product ratings and grades.
• all the necessary information.
• exchange rates.
• a map of all business locations.

Why is it important for businesses to store information for future use?

• to make it accessible
• to interpret data
• to establish quality control
• to protect it from overuse

What do most businesses use to store information for future use?

• CD-ROMs
• computer systems
• display screens
• scanners

Which is a true statement about a management information system (MIS)?

• It may be one part of a business's overall information management program.
• It is the same thing as an information management program.
• It does not assist with a business's information management program.
• It includes people, processes, and practices.

One of the purposes of information management is to provide businesses with the strategic information they need to:

• create sales presentations.
• develop a short-term advertising campaign.
• make long-term decisions.
• write an annual report.

What do businesses often develop to be able to store and analyze data for the purpose of making business decisions?

• survey methods
• operating procedures
• information systems
• management policies