1/10/23 - 1.01-6.02 Business Essentials Test

1/10/23 - 1.01-6.02 Business Essentials Test

9th - 12th Grade

50 Qs

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1/10/23 - 1.01-6.02 Business Essentials Test

1/10/23 - 1.01-6.02 Business Essentials Test

Assessment

Quiz

Business

9th - 12th Grade

Medium

Created by

Nina Southern

Used 3+ times

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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In order to be understood on the telephone, a business's employees should always:

speak from notes.
use technical terminology.
enunciate clearly.
speak rapidly.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?

She forgot to listen attentively to the caller.
She did not take written notes about the call.
She gave out a guest's room number.
She did not answer the caller with enough courtesy.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

analyzer
collaborator
controller
strategic

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is not a tool that people use when participating in discussions?

Pointing out missing information
Sharing a personal experience
Building on someone else's comment
Helping the group summarize what has been said

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

product ratings and grades.
all the necessary information.
exchange rates.
a map of all business locations.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important for businesses to store information for future use?

to make it accessible
to interpret data
to establish quality control
to protect it from overuse

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do most businesses use to store information for future use?

CD-ROMs
computer systems
display screens
scanners

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