Komunikasi Pariwisata - Menangani Keluhan Pelanggan (Essay)
Authored by Melia Wanda
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10th Grade
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10 questions
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1.
OPEN ENDED QUESTION
3 mins • Ungraded
Apa yang dimaksud dengan aggressive customer?
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2.
OPEN ENDED QUESTION
3 mins • Ungraded
Sebutkan minimal 3 hal yang menjadi sumber keluhan tamu hotel!
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3.
OPEN ENDED QUESTION
3 mins • Ungraded
Apa yang dimaksud dengan meek customer? Mengapa jenis konsumen ini berbahaya untuk keberlangsungan perusahaan?
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4.
OPEN ENDED QUESTION
3 mins • Ungraded
Apa yang Anda ketahui tentang faciliies complaint?
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5.
OPEN ENDED QUESTION
3 mins • Ungraded
Jelaskan yang dimaksud dengan high roller customer!
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6.
OPEN ENDED QUESTION
3 mins • Ungraded
Apa yang Anda ketahui tentang irrational complaint?
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7.
OPEN ENDED QUESTION
3 mins • Ungraded
Sebutkan dan jelaskan tiga solusi dalam mengatasi keluhan!
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