Knowledge Check 4

A Service Call Fee is due per claim subitted

• True

• False

How many SCFs are due for a customer placing 3 appliance claims, 1 plumbing claim (with 2 failures) and an AC claim for 2 units in the same call?

• 3

• 2

• 6

• 4

How many claims should be submitted when a customer has a stopped up kitchen sink, a leaking faucet, leaking toilet and a leak in a pipe under the sink in the guest bath?

• 4

• 3

• 2

• 1

All claims must be captured and submitted, whether the item/failure is covered per the policy or not.

• True

• False

A customer can opt to use their own technician when calling in to place a new claim?

• True

• False