TOURCULDIV Finals

Not speaking the same language can cause a myriad of misunderstandings and is considered the most crucial barrier in cross-cultural communication.

• TRUE

• FALSE

Emotional Intelligence refers to the skill to relate and work effectively in culturally diverse situations.

• TRUE

• FALSE

Answer explanation

Cultural Intelligence

Stereotypes are receptive to change; even when presented with conflicting data, the idea doesn’t change, and the conflicting data is assumed to be an exception.

• TRUE

• FALSE

Answer explanation

Resistant

Cultural differences cause behavioral and personality differences like body language, gestures, mindsets, communication, manners, and norms, which may lead to miscommunication.

• TRUE

• FALSE

Individualist cultures value the group as the basic unit and the individual as a fraction of a whole.

• TRUE

• FALSE

Answer explanation

Collectivist

In hierarchical cultures, those at the top are responsible for the outcomes.

• TRUE

• FALSE

Stereotypes are mostly positive images or preconceived notions about a specific community, group or culture.

• TRUE

• FALSE

Answer explanation

Negative

Learning from experience means one learns by becoming aware of and storing mentally the insights of others.

• TRUE

• FALSE

Answer explanation

Learning from authority

Non-verbal communication like signs and symbols differ from culture to culture and can therefore not be relied upon in communication.

• TRUE

• FALSE

Explicit bias occurs without us consciously thinking about it.

• TRUE

• FALSE

Answer explanation

Implicit