Conflict Resolution

What is Conflict Resolution?

• Be incompatible or at variance and clash.

• A a struggle or an opposition.

• A way for two or more parties to find a peaceful solution to a disagreement among them.

• A serious disagreement or argument, typically a protracted one.

How many stage is Glasl’s Model Of Conflict Escalation?

• Four

• Nine

• Eight

• Five

Which is NOT Conflict Resolution Mode?

• Avoiding

• Collaborating

• Controlling

• Competing

How to resolve a conflict?

• Actively listen

• Avoid the conflict

• Keep silent

• Avoid judgement

Which one is the Four Flag?

• Judgement

• Communication

• Teamwork

• Negotiation

Calling in sick to avoid interacting with a problematic individual from the company is a form of which type of conflict management?

• Collaborating

• Avoiding

• Compromising

• Competing

Where would you go if you have a workplace conflict? 

• The CEO

• Finance Department

• HR Department

• Administration Department

Which of the following is an example of workplace conflict. 

• Creative idea conflict

• Leadership conflict

• All of the above

• Personality-based conflict

How can you resolve personality based conflicts in workspace?

• By avoiding it

• By actively talking about it & coming to a solution that is agreed upon both the parties.

• By fighting about it

• Stay silent

What Conflict Outcome is most desirable?

• You win-They win

• They win-You lose

• They lose-You win

• You lose-They lose