day20- Wireless Case and Online Gaming (matrial)

 If CST follow up on the black list and We found TT "Deny of ownership" we will inform CST SLA ......

• 2WD

• 15WD

in case CST has high Ping Issue , the first Step is Adjust MTU to 1460

• False

• True

No need to National ID in case CST will buy a repeater from CSO

• False

• True

    in case the service is suspended And the reason was Fraud Broadband Migration the agent can submit TT SLA 3D

• True

• False

in case CST has BlQ and Gaming Issue at the Same Time , CCA will TS 

• BLQ

• Gaming Issue

SLA For Gaming Q is 

• 1 H

• 30 Min

• 15 Min

CST has Wireless problem , Unable to Connect to Wireless , next action is :

• Enable the WIFI led on the CPE

• Remove preferred network

• Try by another device

CST has Wireless problem , he connected to his WLAN but no internet access , next action is :

• Ask cst to check his CPE at CSO

• Reset and reconfiguration

• Check if the internet is working via cable or not

If CST has wireless problem and after doing all required steps , still the same problem , right action is : 

• Escalate ticket to SLS

• Direct CST to check his CPE at CSO

• Inform CST to check with another OS

CST has Wireless problem , Unable to Connect to Wireless , next action is :

• Enable the WIFI led on the CPE

• Remove preferred network

• Try by another device