NSA S.E.A. Ladies Q1 Assembly

What is a Communication Roadblock?

• A communication process that introverts struggle with

• A block or cement on the road, requiring you to take a detour

• An effective way to communicate

• Something that limits or halts a conversation or relationship

Answer explanation

DID YOU KNOW?

> Communication deficits account for up to 35% of ships’ accidents.

reference:

Safety4sea

Are communication roadblocks always verbal?

• Yes

• No

Answer explanation

Verbal communication includes the words we say and the tone of voice we use. The spoken word accounts for only about 10% of our communication with others. Our tone of voice is by far the most important part of our verbal communication with others. It accounts for about 55% of our communication.

A common mistake in communication:

To assume that effective communication is the sole responsibility of the sender.

Which of the following is a type of communication roadblock?

• ordering

• threatening

• nagging

• rejecting

Answer explanation

Thomas Gordon, a Psychologist and Clinician, was famous for his theory on Effective Communication and Conflict Resolution.

He also theorized the Communication Roadblocks.

Identify which kind of roadblock: "It's your problem. You solve it."

• deflecting

• waffling

• blaming

• rejecting

Answer explanation

The key element in this statement is meaning to say "there is something wrong with the person or what she did or said."

Other examples include:

"You are being too selfish."

"It was your own fault."

Identify which kind of roadblock: "Only a clown would dress like that for school."

• criticizing

• waffling

• labeling

• name-calling

Answer explanation

Some form of disapproval may be overt and is directed on the person in the hopes of shaming or correcting the behavior or attitude.

Identify which kind of roadblock: "You are causing other people some stress."

• blaming

• waffling

• moralizing

• providing solution

Identify which kind of roadblock: "Do you know whom you are talking to?"

• ridiculing

• intimidating

• withdrawing

• warning

Identify which kind of roadblock: "Let us talk about that item some other time."

• withdrawing

• distracting

• changing the subject

• reassuring

Answer explanation

Maybe, the listener's unreadiness tends to make them want the speaker to "take his/her mind off the subject."

Identify which kind of roadblock: "You'd better listen to me or you'll be sorry."

• ordering

• threatening

• making suggestion

• persuading with logic

Answer explanation

These messages are similar to directing, but also carry an overt or covert threat of impending negative consequence if the advice or direction is not followed.

How can we avoid communication roadblocks?

• Limit conversation with others

• Get your points across with any means necessary

• Be polite in conversations

• Ignore others