Consumers and Producers

Choose the BEST definition of a consumer

• Someone who purchases goods and services from a business

• Someone who works for a business

• Another business that provides goods and services to your business

• Someone who pays taxes to the government

Consumer rights are also called consumer ___________?

• Guarantees

• Responsibilities

• Taxes

• Spending

Match the following- Which scenarios require the business to provide a refund/replacement or repair?

• Jomba has received a refund because the business lost the new phone they were supposed to send him

• That is good, the business was able to resolve the issue

• Jane's printer won't connect to the Wifi like it said it would

• Refund replacement or repair NOT required

• John purchases a pair of shoes online, he realises he can't afford them once they arrive

• Refund replacement or repair required

If a ​ (a)   changes their mind, they ​ (b)   entitled to a ​ (c)  

• customer
• are not
• refund
• are
• business

Match the following examples of misleading advertising

• Comparative Advertising

• 
• Bait Advertising

• 
• Greenwashing

• 
• Fine Print

• 

A business add says "best pizza in the world" what is this an example of?

• Greenwashing

• Puffery

• Comparative Advertising

• Fine Print

Greenwashing is when a ​ (a)   makes false claims about the ​ (b)   benefits of a product or service in order to appeal to ​ (c)   . This may make customers ​ (d)   a product falsely thinking that it is ​ (e)   .

• business
• environmental
• customers
• pruchase
• sustainable

Why is comparative advertising inappropriate? (why is it bad)

• If a customer sees an add that says one product is better than their competitors they won't do their own research and just purchase the first product

• A customer may make a complaint which would cost the business money

• A customer will not purchase the orignially advertised product because they know that comparative advertising is bad

This sign is incorrect because?

• Even if a product is purchased on sale, if it is not of acceptable quality the customer can ask for a refund

• The sign should be orange instead of red so that it doesn't scare people away from purchasing the product

• Refund is spelt wrong

• A business can refuse the refund of a product even if it is broken