Review 2

IKEA parcel deliveries are always delivered by Fedex

• True

• False

How many IKEA stores are there in Canada

• 13

• 14

• 15 including eComm

• 17 including eComm

There is no difference between a product and an article.

• True

• False

Why should we use Alliance (Multiple answers)

• They have an old IKEA gift card with no PIN

• Customer is old and doesn't know how Internet works

• Customer is in a rush & prefers paying right now

• Pay order links doesn't work even after trouble shooting

• Customer wants to use two different credit cards

We need to create a ____ case for after-sales issues

I am allowed to hang up on a customer if I don't like them.

• True

• False

Which of the following is not used to find a customer profile

• Phone number

• Email address

• IKEA Family number

• Postal Code

• Employee number

During payment, you will need to take the customer's credit card information over the phone.

• True

• False

I need to use ____ to check gift card balance

The IKEA chatbot is called _______