Sales Quality Review

Which order requires sales validation?

• Adding HRO for Apple Watch

• Move order with plan change

• Adding Telstra One

• Move order in Siebel without plan change

After processing a sales order, which reference number(s) is NOT acceptable to provide to your customer?

• Order number

• Case number

• Your D/H number

When is it NOT applicable to use PB calculator?

• Change plan for a single service in the account.

• Migration of mobile to Upfront Plan

• Upgrade of internet plan with 2 mobiles on the same account

True or False:

You should ask for SV before submitting order in Siebel or Console.

• True

• False

A Priority Assist customer wants to get an NBN Bundle.

Which Bundle should you offer?

• Upfront Internet Plan - BASIC $80

• Siebel Bundle Essential $95