FST Day 4

While questioning customers about their objections, It is suggested to use _________ to get more details.

• Open Ended Questions

• Close Ended Questions

Objections from customers are helpful for us to present and share more info about our product and company

• Yes

• No

Why is FAB (Feature, Advantage and Benefit) important?

• It covers the KNOW part of the Client-first engagement model.

• It’s a way to describe a feature of a program, product, or service and articulate how it would benefit a customer, client or advertiser.

• It is a way for us to guide the advertiser to the right support team.

• It is a way for MP's to book a follow-up call.

What comprises the order of the objection handling framework?

• Check > Position > Acknowledge > Question

• Questions > Acknowledge > Check > Position

• Acknowledge > Question > Position > Check

• Position > Check > Question > Acknowledge

What can be the reason(s) why clients rejected the products/ solutions? Select ALL correct answers

• Clients said they don't need the products

• They misunderstand about the products

• They think the price is high

• They don't trust the relationship between them and us

• They understand the value of the products

When can be the time for you to contact clients via emails? Select ALL correct answers

• After the call to summary main points discussed

• Asking clients about their private information

• Reach out to clients: before scheduling a calls, no answer, rescheduling

• Follow no-action clients

• Answer clients' questions and concern about solutions and strategies.

True or False: We have to provide Call Disclaimer in every call.

• True

• False

True or False: We don't have to provide Call Disclaimer when a new client joins or interrupts.

• True

• False

True or False: In order to protect clients' privacy, we have to verify their ad account before providing any business information.

• True

• False

What is the right order when we want to offer a solution to a client?

• - Probe/ discovery

  - Position FAB

  - Review prepwork

  - Walk-through

• - Review prepwork

  - Probe/ discovery

  - Position FAB

  - Walk-through

• - Position FAB

  - Review prepwork

  - Walk-through

  - Probe/ discovery

• - Review prepwork

  - Walk-through

  - Probe/ discovery

  - Position FAB