FST Day 4
Authored by Hannah Bui
Business
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
While questioning customers about their objections, It is suggested to use _________ to get more details.
Open Ended Questions
Close Ended Questions
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Objections from customers are helpful for us to present and share more info about our product and company
Yes
No
3.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Why is FAB (Feature, Advantage and Benefit) important?
It covers the KNOW part of the Client-first engagement model.
It’s a way to describe a feature of a program, product, or service and articulate how it would benefit a customer, client or advertiser.
It is a way for us to guide the advertiser to the right support team.
It is a way for MP's to book a follow-up call.
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What comprises the order of the objection handling framework?
Check > Position > Acknowledge > Question
Questions > Acknowledge > Check > Position
Acknowledge > Question > Position > Check
Position > Check > Question > Acknowledge
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What can be the reason(s) why clients rejected the products/ solutions? Select ALL correct answers
Clients said they don't need the products
They misunderstand about the products
They think the price is high
They don't trust the relationship between them and us
They understand the value of the products
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When can be the time for you to contact clients via emails? Select ALL correct answers
After the call to summary main points discussed
Asking clients about their private information
Reach out to clients: before scheduling a calls, no answer, rescheduling
Follow no-action clients
Answer clients' questions and concern about solutions and strategies.
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
True or False: We have to provide Call Disclaimer in every call.
True
False
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