
BB42 1.03 QM
Authored by Terri McNeil
Business
12th Grade
Used 2+ times

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15 questions
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1.
DRAG AND DROP QUESTION
30 sec • 1 pt
When a customer considers a product to be worth the money s/he spent on it, the product demonstrates the (a) component of quality.
2.
DRAG AND DROP QUESTION
30 sec • 1 pt
Quality management is a (a)
3.
DRAG AND DROP QUESTION
30 sec • 1 pt
A product that is useful and performs its job well demonstrates the (a) component of quality?
4.
DRAG AND DROP QUESTION
30 sec • 1 pt
Dan likes his eye doctor because she is caring and shows concern for him as an individual patient. This illustrates the (a) characteristic of quality service providers?
5.
DRAG AND DROP QUESTION
30 sec • 1 pt
Making changes in the organization as a means of maintaining quality is an example of (a)
6.
DRAG AND DROP QUESTION
30 sec • 1 pt
A process that weeds out defective products after they’ve been created is (a)
7.
DRAG AND DROP QUESTION
30 sec • 1 pt
A system that focuses on preventing defective products from being created in the first place is (a)
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