COE March

COE March

1st Grade

10 Qs

quiz-placeholder

Similar activities

COE 1308

COE 1308

1st - 10th Grade

9 Qs

1U1.2

1U1.2

1st - 10th Grade

10 Qs

RETROALIMENTACIÓN, SEMANA 1

RETROALIMENTACIÓN, SEMANA 1

1st - 3rd Grade

11 Qs

E2E quiz

E2E quiz

1st Grade

10 Qs

Week 1 Quiz

Week 1 Quiz

1st - 5th Grade

8 Qs

COE February 2023

COE February 2023

1st Grade

10 Qs

LCL Library

LCL Library

KG - Professional Development

10 Qs

Mission Impossible CSD Quiz

Mission Impossible CSD Quiz

KG - University

10 Qs

COE March

COE March

Assessment

Quiz

Fun

1st Grade

Hard

Created by

Amar Muiz

Used 3+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Abandoned Call Rate (ACR):

(Number of calls abandoned after 10 sec / Total number of incoming calls) x 100%

True

False

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which is below is our Regional KPI?

Contact Centre Call Quality

GOS

Upselling

Sales Lead

3.

MULTIPLE SELECT QUESTION

1 min • 1 pt

How many report sent by CSD Team on CS performance update?

2

5

3

1

Answer explanation

Report sent by CSD Team -

2 Report Daily:

1 - FL Daily Productivity Report & Individual Daily Performance

2- CS Daily Performance Report (Overall CS Daily Performance)

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

IMSP conducted on monthly basis in customer Service MY. Which assessors will conduct the mystery shopper calls to CS and evaluate their call quality?

Tele sales, Commercial and etc.

CSD

Sudhakaren

Managers

5.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which is below is our Global KPI's?

Upselling

ACR

GOS

Sales Lead

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

SLA for Remote Booking:

1. Self-service 6 hours for Malaysia

2. If no scheduled, follow per GRBP (Global Remote Booking Process):

The collecting country must acknowledge the remote booking and dispatch (CONFIRM) it within 6 working hours upon receiving the remote booking request.

True

False

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

We have in total 7 different AUX option. Is it correct?

Yes

No

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?