Complete Recovery EQ Day 5

If a customer states that they lost the EQ and already spoke with customer service, what would be the disposition?

*Keep in mind account has been verified

• ER1

• RR14

• RPC- No Promise

• 7 Days Hold

If a customer restarted their services a week ago in a different location, what would be the correct disposition?

• ER1

• Non RPC No Promise

• RR14

• RR8

A customer states they have never had Comcast services and we refer to the fraud link

• Fraud

• Research Account

• ER1

• Do not Call

If a customer will restart the EQ by next month and doesn't want to return it, what would be the correct disposition?

*Keep in mind account has been verified

• 7 Days Hold

• 3 Days Hold

• RPC No Promise

• ER1

If a customer says it's a wrong number and hung up on us before verifying the address, what would be the correct disposition?

• HU - Do not Call

• RPC Hung Up

• Wrong Number

• Non RPC - Hung Up

If you get a prank call, what disposition do you use?

• 7 days hold

• Answering Machine

• Prank

• None of the above