OM - Module 03a Reviewer - Product and Service Design

What functional interactions does the following activity entail:

Construct and test prototypes.

• Marketing

• Operations

• Accounting/Finance

• Engineering

What are the 3 R's? (pina= a, b, c)

The purpose of these programs is to reduce the dumping of products in landfills or third-world countries which converts materials into hazardous air and water emissions and generates toxic ash.

• End-of-Life (EOL) Programs

• Cradle-to-Grave Assessment

• The Three Rs

• Not Stated

This is also known as the life cycle analysis.

• End-of-Life (EOL) Programs

• Cradle-to-Grave Assessment

• The Three Rs

• Not Stated

A strategy wherein a firm listens more to its local customers and act on it. (such as different designs or products towards certain countries or localities)

• Localisation

• Globalisation

• Glocalisation

• Customer Loyalty

Best known for his formula of loss function.

• Genichi Taguchi

• W. Edwards Deming

• Adam Smith

• Eli Whitney

This involves a formula for determining the cost of poor quality.

• Taguchi Quality Function

• Taguchi Loss Function

• Taguchi Cost Function

• Taguchi Function of Poorness

What does this refer to?

The allowable ranges of variation in the dimension of a part.

• Tolerance

• Consistency

• Controllable Factors

• Uncontrollable Factors

• Robust Design

What does this refer to?

User's control such as length of use, maintenance, settings, and the like.

• Tolerance

• Consistency

• Uncontrollable Factors

• Controllable Factors

• Robust Design

What does this refer to?

Design parameters such as the material used, dimensions, and form of processing.

• Tolerance

• Robust Product

• Controllable Factors

• Uncontrollable Factors

• Robust Design