Preliminary Quiz in SMFBPO-2

Preliminary Quiz in SMFBPO-2

Professional Development

25 Qs

quiz-placeholder

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Preliminary Quiz in SMFBPO-2

Preliminary Quiz in SMFBPO-2

Assessment

Quiz

Special Education

Professional Development

Medium

Created by

APRIL QUIÑO‎

Used 4+ times

FREE Resource

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. It’s when a company hires another company to do certain tasks for them.

Business Product Outsourcing
Business Process Outsourcing
Nearby Country Outsourcing
Offshore Outsourcing

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. If Shopee hires Convergys which is a call center, then Shopee is basically the ______.

Employer
Employee
Account
Line of Business

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. It is simply an office where agents make and receive calls or send and answer emails.

Back Office
Front Office
Avaya
Call Center

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. It is when agents wait for calls from customers.

Outbound
Inbound
Blended
Escalation

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. They are agents who are more on a technical side like fixing a computer or internet connection.

TSR
CSR
Sales Representative
Hybrid Agent

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6. It is the transition period between training and the time you start taking actual calls.

a. Product Training
b. Supervisors Call
c. Coaching
d. Nesting

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. In a call center, ACW means ___________.

a. After-Calling Wait
b. About-Call Work
c. After-Call Work
d. Acquired-Call Work

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