active listening

Understanding means putting yourself in the shoes of the client.

• True

• False

Nodding and reflecting feelings is a good responding skill.

• True

• False

What is body language?

• Body size

• Nonverbal signals that are used to communicate

Nodding your head and smiling sends the nonverbal message that you are listening.

• true

• false

Checking your phone while listening to someone shows that you are listening.

• true
• false

When you are actively listing you are?

• Listing and understanding

• Thinking about other things

When active listening you also have to give someone ________ ___________ .

• love.

• undivided attention.

• hugs

Body language shows a person you are listing?

• Yes

• No, only words

Empathy is the ability to...

• understand and share the feelings of others
• choose the best path to walk on

___________ ___________ and making acknowledging statements are good listening habits.

• Laughing

• Joking

• Asking questions