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Objection Overruled Quiz

Authored by Flexcia Dowell

Business

9th - 12th Grade

Used 3+ times

Objection Overruled Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The fact that a customer raises a valid objection to a product is evidence of his/her

 

inability to pay for the item.

 

anger toward the salesperson.

interest in the product.

 

disagreeable personality.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A good way to handle a customer objection is to

 

smile and walk away from the customer.

 

show the customer a different product.

 

strongly disagree with the objection.

turn the objection into a selling point.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following should a salesperson have in order to handle objections in a selling situation:

 

Strong personality

 

Personal authority

 

Advanced training

Product knowledge

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A real objection that a customer does not want to discuss openly is called a(n)

 

conflict of needs.

 

complaint.

hidden objection.

 

excuse.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The role of a salesperson is to _________ a customer’s objections.

  support

  refute

  magnify

Correct Answer  answer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What method is perhaps the poorest way to handle objections because of its potential to offend the customer?

  Toss-it-back

  Point-counterpoint

  Inquiry

Denial

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When answering an objection, let the customer know that you understand his/her point of view by

 

avoiding argument.

showing empathy.

 

pausing.

 

listening.

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