Chapter 8

A company dress code and award ceremonies would be part of _______.

• ethical codes

• basic assumptions

• espoused values

• observable artifacts

Lucy works at a computer company. The culture is a formalized, structured work environment aimed at gaining effectiveness.

• hierarchy

• market

• clan

• adhocracy

Dele works for a telecommunications company. The culture devotes a lot of resources to hiring and developing employees.

• hierarchy

• adhocracy

• clan

• market

Tatiana works at an investment firm. The culture focuses on productivity & profits over employee development & satisfaction.

• hierarchy

• adhocracy

• clan

• market

Mai works for an advertising agency. The culture inspires employees to take risks & try new ways of getting things done.

• hierarchy

• adhocracy

• clan

• market

In the Mary Kay Cosmetics Company, the top salespeople receive pink Cadillacs in special ceremonies as an achievement for their sales. This is an example of

• A value

• A symbol

• A rite or ritual

• Both a symbol and a rite

At the end of monthly meetings, employees say “I can do hard things”. This encourages employees to tackle their jobs.

• Formal statements: mission, vision, values

• Language, slogans, sayings, and acronyms

• Role modeling, training, and coaching

• Stories, legends, and myths

Employees spend 4 hours of paid time per month in continuing education to learn about ethics and social responsibility.

• Formal statements: mission, vision, values

• Language, slogans, sayings, and acronyms

• Role modeling, training, and coaching

• Stories, legends, and myths

The hospital has a chief of medical services, a director of administrative services, and a director of outpatient services.

• Functional

• Divisional

• Simple

• Matrix