Quality for you

Product will not fail at the time of usage

• performance

• conformance

• reliability

• consistency

Individual evaluation

• performance

• perceived quality

• special features

• serviceability

personal expertise of one who do service

personal evaluation

• performance

• perceived quality

• assurance

• reliability

personal expertise of one who do service

• conformance

• aesthetics

• performance

• assurance

Treatment of customers

rendering same service all the time

• consistency

• performance

• assurance

• speed

Physical appearance of facilities, materials, etc.

speed of service

• performance

• convenience

• consistency

• time

appearance, feel, smell or taste of product

• tangibles

• assurance

• durability

• aesthetics