Front Office

I am handling incoming and outgoing call, sometimes I help to wake up the guests. Who am I?

I am handling all cancellations and revisit made by the guest from different sources and modes. My duty also include duty also includes processing and confirmation of the reservation request. Who am I?

I greet the guest at the hotel entrance, handling guest baggage and if you having any enquiries during your stay in the hotel, please feel free to look for me. Who am I?

Why must Front Office department interact with Engineering department?

Why must Front Office department communicate with Housekeeping department?

Should Front Office department collaborate with banquet? Yes or not?

Why?