Telus - FFH - Home Phone

Telus - FFH - Home Phone

University

15 Qs

quiz-placeholder

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Telus - FFH - Home Phone

Telus - FFH - Home Phone

Assessment

Quiz

Professional Development

University

Practice Problem

Easy

Created by

Merlin Philip

Used 1+ times

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15 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Home phone Lite comes with ______ calling feature and offers only local calling.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Call control feature helps by automatically Screening robot calls and is of 2 types which are

Basic and Premium

Basic and Ultimate

Basic and caller reveal

Premium and Call Tracking

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

With call control basic Customers can restrict up to 25 numbers and with the premium which comes for $3 extra Customers can restrict up to 100 numbers

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The voicemail feature can be setup and accessed by a customer by visiting voicemail.telus.com

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a client says that he needs to reset the password for voicemail, Is it possible for an Agent from the CARE Team to perform a password reset from his end.

Yes, It can be done from DT1

No , Its a customers account and cannot be done

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case we are unable to port a number and the client is unwilling to take a new number , Then to persuade them we can offer _____ of winback credit

$50

$100

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We do not provide our customers with Handset or the Voicemail Machine

True

False

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