Telus - FFH - Home Phone

Home phone Lite comes with (a)   calling feature and offers only local calling.

Call control feature helps by automatically Screening robot calls and is of 2 types which are

• Basic and Premium

• Basic and Ultimate

• Basic and caller reveal

• Premium and Call Tracking

With call control basic Customers can restrict up to 25 numbers and with the premium which comes for $3 extra Customers can restrict up to 100 numbers

• True

• False

The voicemail feature can be setup and accessed by a customer by visiting voicemail.telus.com

• True

• False

If a client says that he needs to reset the password for voicemail, Is it possible for an Agent from the CARE Team to perform a password reset from his end.

• Yes, It can be done from DT1

• No , Its a customers account and cannot be done

In case we are unable to port a number and the client is unwilling to take a new number , Then to persuade them we can offer _____ of winback credit

• $50

• $100

We do not provide our customers with Handset or the Voicemail Machine

• True

• False

Is it possible that call forwarding can lead to long distance chrges?

• True

• False

With our variable call forward feature, Calls can be forwarded to an altogether different number rather than the one which was previously set

• True

• False

IF a customer agrees to port their old number, The process of porting takes upto ____ days

• 10

• 6

• 5

• 8