Quiz #4
Authored by Valerio Moya
Professional Development
Professional Development
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23 questions
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1.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What is the money order number and amount for this case?
(a)
Answer explanation
10814539608 for $500.00
2.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What is the status of this affidavit?
(a)
Answer explanation
Check request was sent to Accounts Payable
Check will be received within 5 weeks (3 weeks processing, 2 weeks mail time) from the date comment was entered
3.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What would you tell the purchaser if he/she is calling on 02/22/2019?
(a)
Answer explanation
Affidavit is in process, we’ve sent a letter to the bank
4.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What is the full name of the purchaser?
(a)
Answer explanation
THOMAS MORENO MENDZA
5.
MULTIPLE SELECT QUESTION
45 sec • 4 pts
What you would do to begin the Affidavit Request process?
Send an email to MailServices@moneygram.com to mail the Affidavit to customer.
Open then assign Salesforce case to MO Consumer Research queue.
Send an email to MailServices@moneygram.com to email the Affidavit to customer.
Advise caller to pursue on their own when both parties have not seen a photocopy.
6.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
(a) Agent needs to place a stop or flag on a Money Order (non-STC).
7.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
(a) Agent question about a money order shipment.
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