The Business Side of Grooming Lesson 24

To consistently please your clients, you should

• note any health problems on the client's card

• offer extra services with no fee

• change the blade you use with every visit

• keep detailed descriptionsof your client's preferences

Which of the following is the best form of advertising

• A television ad

• a celebrity endoresement

• a new "adoptive parent" who raves about yore quality grooming

• the local vet who keeps a stack of your business cards

Money collected for sales and payrool taxes should be

• set aside as the accountants salary

• reinvested in additional equipment for the grroming shop

• deposited in a special account and forgotten about until it is time to pay taxes

• considered as either savings or protection against overdraft

who is the source of money in your paycheck

• the customers

• the payroll service

• the bank

• the accountant

A white board can be used for

• writing down ideas about the salon

• taking messages

• listing the clients for the day and their important information

• backing up an accounting system

If an owner ask what kind of diet her overweight dog should be on, what should you do

• research the answer

• say you "don't know"

• say "you should talk to your dog's vet"

• make up an answer

a profit and loss statement is

• a bank account

• another name for income tax

• a record of expenditures and income

• a record of dogs grromed in one day

who is one of the members of your extended business family

• your advertising person

• your veterinarian

• your accountant

• your landlord

When answering the phone you should always

• smile so client knows that you are glad to hear from him/her

• put the client on hold

• talk loudly so the client can hear you

• play hold music for their comfort

which of the following actions is important to remember when booking appointments

• check the customer's file for important notes

• book early in the morning

• book yourself a lunch period

• book late in the evening