1. Management is the process of dealing with or controlling resources and people to achieve a specific purpose.

• TRUE

• FALSE

2. Management is a five-step process and comprises of planning, organizing, directing, coordinating, and controlling the work of a group of employees.

• TRUE

• FALSE

3. Management skills include:

• Leadership, time and stress management

• Innovation and creativity, communication

• Information gathering, negotiation, coaching and gathering

• All of the above

4. Classical Theory of Management include –

• Scientific Management of Taylor

• Administrative Management of Fayol

• Bureaucratic Model of Max Weber

• All of the above

5. Neo-classical Theory or Behavior Approach of Management include –

• Hawthorne experiment

• George Elton Mayo

• Both A & B

• None

6. Managers need to be able to communicate in all directions including:

• Horizontally (with peers i.e. other similar grade managers)

• Vertically (upwards to report to more senior managers, and downwards to instruct or brief subordinates)

• Diagonally (outside their reporting line e.g. to get help from other teams with innovation and problem solving)

• All of the above

7. Which of the following is true about managers within an organisation?

• Management skills apply to managers at top levels in an organisation

• Management skills apply to managers at all levels in an organisation

• Management skills apply to managers at middle levels in an organisation

• Management skills apply to managers at executive levels in an organisation

8. Which of the following is the main objective of the Principle of Order?

• It focuses on providing orderly arrangements for the resources within an organisation

• It concentrates on building a framework for giving orders to the employees within an organisation

• It focuses on creating a framework for receiving orders from the top management within an organisation

• None of the above

9. Henri Fayol is known as _________

• The father of modern management

• The father of shop floor management

• The father of scientific management

• All of the above

10. Which of the following is the correct meaning of non - delegation of decision-making authority?

• Span of management

• Centralisation

• Decentralisation

• None of the above