Week 1

As a travel consultant we expect you to:

• Demonstrate the ability to identify Tipping points

• Provide a Top1box service sometimes

• Provide a mediocre customer service

• Only understand how to increase profit

What does TMC stand for?

• Technology Management Council

• Travel Management Company

• Total Market Coverage

• Travel Management Council

TMCs help organizations manage their travel programmes

• True

• False

How many countries are Egencia present in?

• 48

• 72

• 60+

• 12

What does GCO stand for?

• General Customer Operations

• Global Client Operations

• Global Customer Options

• Global Customer Operations

What does CRT stand for?

• Customer Revolution Team

• Client Resolution Team

• Customer Response Team

• Client Resolution Technology

What do Egencia do to ensure PCI compliance?

• Agents use Webhelp email

• Agents use corporate zone

• Agents use thin client computers and PCI zone

• Agents do not handle cardholder data

Which program do you open in Corporate zone?

• Barracuda

• WBMI

• Egencia Website

• Amadeus

Service delivery is the largest department within...

• Client Services

• Global Customer Operations

• Learning & Development

• EGTS

What is the name of the software that provides secure access to remote desktops and programs?

• Agent Zone

• Slack

• Firefox

• Citrix