FBLA Human Resource Management

Workforce planning involves all the followingexcept_____

• organizing the training of staff

• orecasting future personnel requirements

• examining production plans in a factory

• preparing and maintainingpersonnel records

With Internet technology, we have the capability to connect in real-time with peoplefromall over the world using a _____

• corporate meeting

• professional conference

• skills seminar

• webinar

Employers are required to provide full-time employees with _____

• pensions

• holiday leave

• sick leave

• health insurance

Interview Question: What changes have you made in working with others to be moreeffective at work? This question will help the interviewer to learn more about thecandidate’s _____

• professional characteristics

• team skills

• goals for the future with the company

• dedication to completing a project

Quality-driven leadership leads to _____

• unhappy employees

• break down of the team

• employee layoffs

• a competitive edge

The activity that presents a prime opportunity to expand the knowledge base of all employees is _____

• promotion

• workplace training

• retention

• union participation

The process of collecting and analyzing information to determinethetrainingrequirementsthat would enable atarget groupof employees to meet or

exceed the performancerequirements of their roles within the organization is called a_____

• job organization

• job description

• needs assessment

• job evaluation

WIth a cafeteria plan, employees can choose ______

• the hours that they want to work

• from among benefits of equal value

• the type of payment plan they want

• random days off from work

Which of the following is not a step to establish pay rates?

• Conduct a job evaluation

• Compare pay grades to similar businesses in different parts of the country

• research through market analysis

• perform a job analysis and job evaluation

An employee takes a shortcut to complete a task at work. The result of this action ispoorer customer service. This is an example of _____

• Workplace efficiency

• Service exceeding company expectations

• deficiency of knowledge

• deficiency of execution