IT 221

A set of physical devices and software required to operate enterprise.

• Information Management
• Information System
• IT Infrastructure
• Business Process

It describes how a company produces, delivers, and sells products or services to create wealth.

• Business model
• Operational Excellence
• Globalization
• Marketing

High-end hotels use computers to track customer preferences. What business objective is achieved here?

• Survival
• Customer intimacy
• Improved decision making
• Operational excellence

It is a set of interrelated components that collect, process, store, and distribute information.

• Information system
• Business strategy
• Organization
• Business goals

A private network operated by a large organization which uses internet technologies but is insulated from the public internet?

• Internet
• Intranet
• Extranet
• Ethernet

It is a set of activities, steps, to produce products or services

• Business Goals
• Business process
• Business perspective
• Business strategy

It is a type of information system that performs and records daily routine transactions.

• Transaction Processing System
• Management Information System
• Decision Support System
• Executive Support System

This type of system provides reports on firm’s current performance based on the data from TPS.

• Transaction Processing System
• Management Information System
• Decision Support System
• Executive Support System

Which of the following system supports non-routine decision making?

• Transaction Processing System
• Management Information System
• Decision Support System
• Executive Support System

This information system manages firm’s relationship with suppliers by sharing information about orders, production, etc.

• Knowledge Management System
• Customer Relationship Management System
• Supply Chain Management System
• Business Intelligence System