3/17: Entrance Question (WRS Skills 6-12)

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so.What should you do?

• A. Remain calm and report the problem up the chain of command.
• B. Directly confront the manager again about the situation.
• C. Threaten to quit if he does not stop speaking in such an inappropriate way.
• D. Join in with the use of the inappropriate language to fit in.

An angry coworker complains about the way you do your job. Your BEST response is to

• A. be more assertive than he/she is.
• B. call security for help.
• C. walk away to avoid conflict.
• D. remain calm and focused on a solution.

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

• A. Avoidance
• B. Denial
• C. Negotiation
• D. Competition

When resolving conflict, the main goal is to:

• A. debate the problem and choose a winner.
• B. find middle ground or a win-win solution.
• C. explore solutions but punish both parties.
• D. determine the strengths and weaknesses of concerns.

At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?

• A. Restate the key question and ask if your understanding is correct.
• B. Smile and answer the question as soon as possible.
• C. Ask for the person’s email address so you can send him/her your answer.
• D. Focus on one part of the question and answer that, then move on.

While waiting on customers, you notice an elderly woman looking at new computers. You should

• A. assume she knows less about computers than the younger customers you serve.
• B. approach her and ask her in a very loud voice: Are you lost ma'am?
• C. treat her as you would any other customer.
• D. wait for a coworker to help her.

Why is having cultural diversity on a company’s staff a good idea?

• A. There is a broader range of talents, skills, and creativity.
• B. It creates work ethic.
• C. The work environment will be more ethical.
• D. It meets the federal regulations.

All of the following are barriers to respecting diversity EXCEPT:

• A. fear.
• B. stereotyping.
• C. segregation.
• D. acceptance.

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

• A. That a coworker will step in on her behalf and serve the customer.
• B. To be fired, reassigned, or demoted.
• C. A promotion for demonstrating integrity.
• D. That no harm is done to the customer.

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

• A. integrity.
• B. work ethic.
• C. diversity.
• D. critical thinking.