Product Hangout: Dashboard

If a user cannot receive OTP due to missing phone and reach out to CS for help, what would be the correct ticket type?

• Issue::Dashboard::Unreceived OTP for 2FA with phone number

• Task::Dashboard::2FA deactivation

• Question::Dashboard::Lack of understanding on 2FA code for login

• Task::Dashboard::Other

• Issue::Dashboard::Other

Which email can receive password reset email?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

What would be the correct ticket type for this issue?

• Issue::Dashboard::Blank page while navigating on dashboard

• Issue::Report::Dashboard unexpected error on balance or transaction tab

• Issue::Dashboard::Dashboard unexpected error when login

• Issue::Dashboard::Blank page after login

• Issue::Report::Transaction not reflected on balance or transaction tab

What kind of email this user is receiving?

• Account verification email

• Device verification email

• Transaction verification email

• Registration verification email

• Data verification email

Which of these statements are incorrect?

• Customer can change their own user email through dashboard

• Customer can enable their 2FA settings on dashboard

• Customer can edit their business name through dashboard

• Customer can insert more than 1 phone number

• Only user with admin permission can invite team member