Develop and maintain L2

Who as an employee, should you approach if they are unsure about their own responsibilities at work

• Junior stylist

• Line manager/employer

• Technician

Where information could be found on the responsibilities of other members of staff.

• Human resources manager (HR)

• Staff noticeboard

• client record cards

What could happen in result of staff completing a job they are not trained to do

• Gets completed longer

• Make mistakes/accidents

• Gets a pay increase

What action should be taken if a staff member feels they are being treated unfairly at work?

• Refer to the appeals and grievance procedure.

• Refer to the employee handbook for advise

• Refer to someone from another salon

What 2 ways can you identify your own strengths and weaknesses?

2 answers

• Self assessment

• Facebook notice to friends

• Appraisals

• Professional image

Who is the best person to identify training opportunities?

• Client

• Employer

• Neighbour

• Friend

Which two reasons why harmonious working relationships are important?

• Professional image

• Client feedback

• To maintain team spirit

• To help with the cleaning of the salon

Which 2 ways of reacting to reviews and feedback at work?

• Show positive communication skills

• Get angry

• Listen carefully

• Don't take any notice

Why is it important to react positively to feedback from others?

• To avoid confrontation, and to encourage the feedback which helps progression

• To encourage confrontation , and feedback does not help

State 2 ways in which a member of staff could deal with any conflicts when working with others

• Be aggressive with them

• Don't listen to them

• Keep calm

• Contain your own reactions